Besides offering many of its products to the buyers directly, Amazon also sells and ships items through third-party sellers. So, if you have a complaint or inquiry about a product, it’s best if you ask the seller directly.
There are multiple ways you can solve your problem. Here, we’re going to go over how to connect with a seller on Amazon in three ways.
1) Communicating Through Buyer/Seller Messages
If you had already contacted the seller before, you could revive the conversation through Amazon’s buyer/seller messaging option. Here are the steps to follow:
Navigate to “Your Account”
From Amazon’s home page, navigate to “Your Account” and find your messages. There are various ways to do this, depending on whether you are using the Amazon Prime app or your browser.
If you’re using the app, open the drop-down navigation menu on the top left side of the screen. You’ll see “your Account” option under “Your Lists” above “Shop by Department.”
From the browser, select the “Accounts & Lists” tab, which is on the top right side of the homepage, and you’ll find “Your Account” from the drop-down menu.
Find “Communication and content”
Scroll down to the “Communication and content” box, which contains several links to your communication and notification setting. From the Amazon Prime App, you should find it under the “Message Center” option.
Select “Messages from Amazon and sellers”
Clicking this option will open your inbox containing all prior communications with Amazon and third-party sellers. If you’re using the app, you will find “Your Messages” under the “Message Center.”
Click the “Buyer/Seller Messages” tab
You’ll find this tab at the top of your message center inbox. Clicking it will show messages between you and third-party sellers.
Select a message from the seller you want to communicate with
You can scroll down or filter messages from the specific time you communicated to the seller.
Click the reply button
Hitting the reply button will open a text box that will allow you to type your message. The limit to a single message is 4000 characters. You can also add attachments such as PDF files, images, and a Word document.
2) Using the Product Listing Page
If you need to communicate with a seller, you can do it through the following steps:
Find the seller’s product listing
Go to Amazon.com, find the product you want, and select the link to the product listing. You can also access the listing through the seller’s storefront, of they have one.
Go to the seller’s name indicated next to “Sold by” on the right side of the page
You’ll find the “Buy Now” and “Add to Cart” buttons on the product page. Under these buttons, you’ll see “sold by” and the link redirecting to the seller’s name. This link will redirect you to the contact page of the seller.
From the Amazon app, you’ll need to scroll down to find this link.
Select “Ask a Question”
After you open the seller’s page, locate the “Ask a Question” button, which is yellow. This button will allow you to send a message directly to the seller.
Select a topic for your question or comment
Follow the prompts in the drop-down menu to choose a subject for your inquiry. Choose the topic that is closest to your question. Some of the subjects you can select from include product details, product customizations, shipping, and returns & refund policies.
You may also see buttons asking you whether you want to communicate to the seller about a product they are selling or an item you have already ordered.
Enter your message in the text box
Once you have selected the topic, you’ll be redirected to a new page. Type your detailed message here. Ensure you include important details such as the order number of the product, the name of the product as well as the details of your inquiry.
If you’re using the Amazon Prime App, the text box is on the same page as the drop-down menu containing the subject.
Send your message
Once you have typed your message, click “send e-mail under the text box. Amazon will send the message to the seller and a copy to you. Give the seller about 48 hours to reply to you.
If you don’t hear from them or are unwilling to help you, you can solve the problem using Amazon’s A to Z guarantee option.
Amazon doesn’t reveal your e-mail address to the sender to protect your privacy. Instead, the seller will receive an e-mail from an Amazon.com e-mail address.
3) Using The Order Page
You can use the “Your Orders” page to communicate to a third-party seller if you have placed an order and are experiencing a problem with it.
Here is a guide on how to connect through the order page.
From the top of Amazon’s website, click the “Returns and Orders” tab or go to “Your Orders” from your account page.
From the Amazon Prime app, you can do this by selecting the drop-down menu on the top left side of your screen. You’ll see the Home button; choose the “Your Orders” option under it.
Then, find the item you have an inquiry on from the list of orders.
Choose “Get help with order” or “Problem with the order.”
Click one of the buttons that read “Problem with order” or “Get help with the order.” These buttons will appear if the third-party seller hasn’t successfully delivered your order. After choosing these options, follow the prompts to report your problem.
If your order was already delivered, but you’d like to exchange, return or request for a refund, choose the “Return or replace products” button. Amazon will help you contact the seller if it’s the seller who handles the transactions. If you’re not able to resolve the problem, Amazon’s customer support system will help you.
You will only see the “Get help with order” button if the seller handles their shipping, instead of doing it through Amazon.
Select the “leave seller feedback” button to leave the seller a star rating or any comment about your shopping experience.
If you’re dissatisfied with your order, you can leave a review and get your message across that way on this page.